Decoding the trends shaping Experience Management (XM) in 2024

Wednesday, February 21, 3:00am - 8:00am (EST)

Time shown in-05:00 America, New York

Creating genuine, human connections with customers and employees remains top of every organisation’s wish list in 2024.

But with the acceleration of new technologies like AI, customers that increasingly stay silent when things go wrong, and a frontline workforce largely unequipped to deliver the experiences that drive spend and loyalty, it’s never been harder to get right.

Join us as we dive deep into the trends shaping how customers and employees feel about the companies they buy from and work for, based on our annual research with more than 60,000 people around the world.

What you’ll learn

How to build an AI strategy that supports, not replaces, human connection
Strategies to support and engage your frontline employees to deliver better customer experiences
How to understand the end-to-end omnichannel customer journey to identify and resolve friction
New ways to understand how people feel using structured and unstructured data

Add to Calendar 2024/02/21 09:00:00 2024/02/21 14:00:00 Europe/Stockholm Decoding the trends shaping Experience Management (XM) in 2024 Creating genuine, human connections with customers and employees remains top of every organisation’s wish list in 2024.

But with the acceleration of new technologies like AI, customers that increasingly stay silent when things go wrong, and a frontline workforce largely unequipped to deliver the experiences that drive spend and loyalty, it’s never been harder to get right.

Join us as we dive deep into the trends shaping how customers and employees feel about the companies they buy from and work for, based on our annual research with more than 60,000 people around the world.

What you’ll learn

How to build an AI strategy that supports, not replaces, human connection
Strategies to support and engage your frontline employees to deliver better customer experiences
How to understand the end-to-end omnichannel customer journey to identify and resolve friction
New ways to understand how people feel using structured and unstructured data

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Haymarket Stockholm, Hötorget 13-15, 111 57 Stockholm, Sweden

Qualtrics Team, success@qualtrics.com

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