Decoding the trends shaping Experience Management (XM) in 2024

schedule

Monday, May 13, 4:00am - 9:00am (EDT)

south_america expand_more Time shown in-05:00 America, New York
search
close

Time zone

am/pm

24h

  • (GMT-11:00)Pacific, Midway
  • (GMT-11:00)Pacific, Niue
  • (GMT-11:00)Pacific, Pago Pago
  • (GMT-10:00)America, Adak
  • (GMT-10:00)Pacific, Honolulu
  • (GMT-10:00)Pacific, Rarotonga
  • (GMT-10:00)Pacific, Tahiti
  • (GMT-09:30)Pacific, Marquesas
  • (GMT-09:00)America, Anchorage
  • (GMT-09:00)America, Juneau
  • (GMT-09:00)America, Metlakatla
  • (GMT-09:00)America, Nome
  • (GMT-09:00)America, Sitka
  • (GMT-09:00)America, Yakutat
  • (GMT-09:00)Pacific, Gambier
  • (GMT-08:00)America, Los Angeles
  • (GMT-08:00)America, Tijuana
  • (GMT-08:00)America, Vancouver
  • (GMT-08:00)Pacific, Pitcairn
  • (GMT-07:00)America, Boise
  • (GMT-07:00)America, Cambridge Bay
  • (GMT-07:00)America, Ciudad Juarez
  • (GMT-07:00)America, Creston
  • (GMT-07:00)America, Dawson
  • (GMT-07:00)America, Dawson Creek
  • (GMT-07:00)America, Denver
  • (GMT-07:00)America, Edmonton
  • (GMT-07:00)America, Fort Nelson
  • (GMT-07:00)America, Hermosillo
  • (GMT-07:00)America, Inuvik
  • (GMT-07:00)America, Mazatlan
  • (GMT-07:00)America, Phoenix
  • (GMT-07:00)America, Whitehorse
  • (GMT-06:00)America, Bahia Banderas
  • (GMT-06:00)America, Belize
  • (GMT-06:00)America, Chicago
  • (GMT-06:00)America, Chihuahua
  • (GMT-06:00)America, Costa Rica
  • (GMT-06:00)America, El Salvador
  • (GMT-06:00)America, Guatemala
  • (GMT-06:00)America, Indiana, Knox
  • (GMT-06:00)America, Indiana, Tell City
  • (GMT-06:00)America, Managua
  • (GMT-06:00)America, Matamoros
  • (GMT-06:00)America, Menominee
  • (GMT-06:00)America, Merida
  • (GMT-06:00)America, Mexico City
  • (GMT-06:00)America, Monterrey
  • (GMT-06:00)America, North Dakota, Beulah
  • (GMT-06:00)America, North Dakota, Center
  • (GMT-06:00)America, North Dakota, New Salem
  • (GMT-06:00)America, Ojinaga
  • (GMT-06:00)America, Rankin Inlet
  • (GMT-06:00)America, Regina
  • (GMT-06:00)America, Resolute
  • (GMT-06:00)America, Swift Current
  • (GMT-06:00)America, Tegucigalpa
  • (GMT-06:00)America, Winnipeg
  • (GMT-06:00)Pacific, Galapagos
  • (GMT-05:00)America, Atikokan
  • (GMT-05:00)America, Bogota
  • (GMT-05:00)America, Cancun
  • (GMT-05:00)America, Cayman
  • (GMT-05:00)America, Detroit
  • (GMT-05:00)America, Eirunepe
  • (GMT-05:00)America, Grand Turk
  • (GMT-05:00)America, Guayaquil
  • (GMT-05:00)America, Havana
  • (GMT-05:00)America, Indiana, Indianapolis
  • (GMT-05:00)America, Indiana, Marengo
  • (GMT-05:00)America, Indiana, Petersburg
  • (GMT-05:00)America, Indiana, Vevay
  • (GMT-05:00)America, Indiana, Vincennes
  • (GMT-05:00)America, Indiana, Winamac
  • (GMT-05:00)America, Iqaluit
  • (GMT-05:00)America, Jamaica
  • (GMT-05:00)America, Kentucky, Louisville
  • (GMT-05:00)America, Kentucky, Monticello
  • (GMT-05:00)America, Lima
  • (GMT-05:00)America, Nassau
  • (GMT-05:00)America, New York
  • (GMT-05:00)America, Panama
  • (GMT-05:00)America, Port-au-Prince
  • (GMT-05:00)America, Rio Branco
  • (GMT-05:00)America, Toronto
  • (GMT-05:00)Pacific, Easter
  • (GMT-04:00)America, Anguilla
  • (GMT-04:00)America, Antigua
  • (GMT-04:00)America, Aruba
  • (GMT-04:00)America, Barbados
  • (GMT-04:00)America, Blanc-Sablon
  • (GMT-04:00)America, Boa Vista
  • (GMT-04:00)America, Campo Grande
  • (GMT-04:00)America, Caracas
  • (GMT-04:00)America, Cuiaba
  • (GMT-04:00)America, Curacao
  • (GMT-04:00)America, Dominica
  • (GMT-04:00)America, Glace Bay
  • (GMT-04:00)America, Goose Bay
  • (GMT-04:00)America, Grenada
  • (GMT-04:00)America, Guadeloupe
  • (GMT-04:00)America, Guyana
  • (GMT-04:00)America, Halifax
  • (GMT-04:00)America, Kralendijk
  • (GMT-04:00)America, La Paz
  • (GMT-04:00)America, Lower Princes
  • (GMT-04:00)America, Manaus
  • (GMT-04:00)America, Marigot
  • (GMT-04:00)America, Martinique
  • (GMT-04:00)America, Moncton
  • (GMT-04:00)America, Montserrat
  • (GMT-04:00)America, Port of Spain
  • (GMT-04:00)America, Porto Velho
  • (GMT-04:00)America, Puerto Rico
  • (GMT-04:00)America, Santo Domingo
  • (GMT-04:00)America, St Barthelemy
  • (GMT-04:00)America, St Kitts
  • (GMT-04:00)America, St Lucia
  • (GMT-04:00)America, St Thomas
  • (GMT-04:00)America, St Vincent
  • (GMT-04:00)America, Thule
  • (GMT-04:00)America, Tortola
  • (GMT-04:00)Atlantic, Bermuda
  • (GMT-03:30)America, St Johns
  • (GMT-03:00)America, Araguaina
  • (GMT-03:00)America, Argentina, Buenos Aires
  • (GMT-03:00)America, Argentina, Catamarca
  • (GMT-03:00)America, Argentina, Cordoba
  • (GMT-03:00)America, Argentina, Jujuy
  • (GMT-03:00)America, Argentina, La Rioja
  • (GMT-03:00)America, Argentina, Mendoza
  • (GMT-03:00)America, Argentina, Rio Gallegos
  • (GMT-03:00)America, Argentina, Salta
  • (GMT-03:00)America, Argentina, San Juan
  • (GMT-03:00)America, Argentina, San Luis
  • (GMT-03:00)America, Argentina, Tucuman
  • (GMT-03:00)America, Argentina, Ushuaia
  • (GMT-03:00)America, Asuncion
  • (GMT-03:00)America, Bahia
  • (GMT-03:00)America, Belem
  • (GMT-03:00)America, Cayenne
  • (GMT-03:00)America, Fortaleza
  • (GMT-03:00)America, Maceio
  • (GMT-03:00)America, Miquelon
  • (GMT-03:00)America, Montevideo
  • (GMT-03:00)America, Paramaribo
  • (GMT-03:00)America, Punta Arenas
  • (GMT-03:00)America, Recife
  • (GMT-03:00)America, Santarem
  • (GMT-03:00)America, Santiago
  • (GMT-03:00)America, Sao Paulo
  • (GMT-03:00)Antarctica, Palmer
  • (GMT-03:00)Antarctica, Rothera
  • (GMT-03:00)Atlantic, Stanley
  • (GMT-02:00)America, Noronha
  • (GMT-02:00)America, Nuuk
  • (GMT-02:00)America, Scoresbysund
  • (GMT-02:00)Atlantic, South Georgia
  • (GMT-01:00)Atlantic, Azores
  • (GMT-01:00)Atlantic, Cape Verde
  • (GMT+00:00)Africa, Abidjan
  • (GMT+00:00)Africa, Accra
  • (GMT+00:00)Africa, Bamako
  • (GMT+00:00)Africa, Banjul
  • (GMT+00:00)Africa, Bissau
  • (GMT+00:00)Africa, Conakry
  • (GMT+00:00)Africa, Dakar
  • (GMT+00:00)Africa, Freetown
  • (GMT+00:00)Africa, Lome
  • (GMT+00:00)Africa, Monrovia
  • (GMT+00:00)Africa, Nouakchott
  • (GMT+00:00)Africa, Ouagadougou
  • (GMT+00:00)Africa, Sao Tome
  • (GMT+00:00)America, Danmarkshavn
  • (GMT+00:00)Antarctica, Troll
  • (GMT+00:00)Atlantic, Canary
  • (GMT+00:00)Atlantic, Faroe
  • (GMT+00:00)Atlantic, Madeira
  • (GMT+00:00)Atlantic, Reykjavik
  • (GMT+00:00)Atlantic, St Helena
  • (GMT+00:00)Europe, Dublin
  • (GMT+00:00)Europe, Guernsey
  • (GMT+00:00)Europe, Isle of Man
  • (GMT+00:00)Europe, Jersey
  • (GMT+00:00)Europe, Lisbon
  • (GMT+00:00)Europe, London
  • (GMT+00:00)UTC
  • (GMT+01:00)Africa, Algiers
  • (GMT+01:00)Africa, Bangui
  • (GMT+01:00)Africa, Brazzaville
  • (GMT+01:00)Africa, Casablanca
  • (GMT+01:00)Africa, Ceuta
  • (GMT+01:00)Africa, Douala
  • (GMT+01:00)Africa, El Aaiun
  • (GMT+01:00)Africa, Kinshasa
  • (GMT+01:00)Africa, Lagos
  • (GMT+01:00)Africa, Libreville
  • (GMT+01:00)Africa, Luanda
  • (GMT+01:00)Africa, Malabo
  • (GMT+01:00)Africa, Ndjamena
  • (GMT+01:00)Africa, Niamey
  • (GMT+01:00)Africa, Porto-Novo
  • (GMT+01:00)Africa, Tunis
  • (GMT+01:00)Arctic, Longyearbyen
  • (GMT+01:00)Europe, Amsterdam
  • (GMT+01:00)Europe, Andorra
  • (GMT+01:00)Europe, Belgrade
  • (GMT+01:00)Europe, Berlin
  • (GMT+01:00)Europe, Bratislava
  • (GMT+01:00)Europe, Brussels
  • (GMT+01:00)Europe, Budapest
  • (GMT+01:00)Europe, Busingen
  • (GMT+01:00)Europe, Copenhagen
  • (GMT+01:00)Europe, Gibraltar
  • (GMT+01:00)Europe, Ljubljana
  • (GMT+01:00)Europe, Luxembourg
  • (GMT+01:00)Europe, Madrid
  • (GMT+01:00)Europe, Malta
  • (GMT+01:00)Europe, Monaco
  • (GMT+01:00)Europe, Oslo
  • (GMT+01:00)Europe, Paris
  • (GMT+01:00)Europe, Podgorica
  • (GMT+01:00)Europe, Prague
  • (GMT+01:00)Europe, Rome
  • (GMT+01:00)Europe, San Marino
  • (GMT+01:00)Europe, Sarajevo
  • (GMT+01:00)Europe, Skopje
  • (GMT+01:00)Europe, Stockholm
  • (GMT+01:00)Europe, Tirane
  • (GMT+01:00)Europe, Vaduz
  • (GMT+01:00)Europe, Vatican
  • (GMT+01:00)Europe, Vienna
  • (GMT+01:00)Europe, Warsaw
  • (GMT+01:00)Europe, Zagreb
  • (GMT+01:00)Europe, Zurich
  • (GMT+02:00)Africa, Blantyre
  • (GMT+02:00)Africa, Bujumbura
  • (GMT+02:00)Africa, Cairo
  • (GMT+02:00)Africa, Gaborone
  • (GMT+02:00)Africa, Harare
  • (GMT+02:00)Africa, Johannesburg
  • (GMT+02:00)Africa, Juba
  • (GMT+02:00)Africa, Khartoum
  • (GMT+02:00)Africa, Kigali
  • (GMT+02:00)Africa, Lubumbashi
  • (GMT+02:00)Africa, Lusaka
  • (GMT+02:00)Africa, Maputo
  • (GMT+02:00)Africa, Maseru
  • (GMT+02:00)Africa, Mbabane
  • (GMT+02:00)Africa, Tripoli
  • (GMT+02:00)Africa, Windhoek
  • (GMT+02:00)Asia, Beirut
  • (GMT+02:00)Asia, Famagusta
  • (GMT+02:00)Asia, Gaza
  • (GMT+02:00)Asia, Hebron
  • (GMT+02:00)Asia, Jerusalem
  • (GMT+02:00)Asia, Nicosia
  • (GMT+02:00)Europe, Athens
  • (GMT+02:00)Europe, Bucharest
  • (GMT+02:00)Europe, Chisinau
  • (GMT+02:00)Europe, Helsinki
  • (GMT+02:00)Europe, Kaliningrad
  • (GMT+02:00)Europe, Kyiv
  • (GMT+02:00)Europe, Mariehamn
  • (GMT+02:00)Europe, Riga
  • (GMT+02:00)Europe, Sofia
  • (GMT+02:00)Europe, Tallinn
  • (GMT+02:00)Europe, Vilnius
  • (GMT+03:00)Africa, Addis Ababa
  • (GMT+03:00)Africa, Asmara
  • (GMT+03:00)Africa, Dar es Salaam
  • (GMT+03:00)Africa, Djibouti
  • (GMT+03:00)Africa, Kampala
  • (GMT+03:00)Africa, Mogadishu
  • (GMT+03:00)Africa, Nairobi
  • (GMT+03:00)Antarctica, Syowa
  • (GMT+03:00)Asia, Aden
  • (GMT+03:00)Asia, Amman
  • (GMT+03:00)Asia, Baghdad
  • (GMT+03:00)Asia, Bahrain
  • (GMT+03:00)Asia, Damascus
  • (GMT+03:00)Asia, Kuwait
  • (GMT+03:00)Asia, Qatar
  • (GMT+03:00)Asia, Riyadh
  • (GMT+03:00)Europe, Istanbul
  • (GMT+03:00)Europe, Kirov
  • (GMT+03:00)Europe, Minsk
  • (GMT+03:00)Europe, Moscow
  • (GMT+03:00)Europe, Simferopol
  • (GMT+03:00)Europe, Volgograd
  • (GMT+03:00)Indian, Antananarivo
  • (GMT+03:00)Indian, Comoro
  • (GMT+03:00)Indian, Mayotte
  • (GMT+03:30)Asia, Tehran
  • (GMT+04:00)Asia, Baku
  • (GMT+04:00)Asia, Dubai
  • (GMT+04:00)Asia, Muscat
  • (GMT+04:00)Asia, Tbilisi
  • (GMT+04:00)Asia, Yerevan
  • (GMT+04:00)Europe, Astrakhan
  • (GMT+04:00)Europe, Samara
  • (GMT+04:00)Europe, Saratov
  • (GMT+04:00)Europe, Ulyanovsk
  • (GMT+04:00)Indian, Mahe
  • (GMT+04:00)Indian, Mauritius
  • (GMT+04:00)Indian, Reunion
  • (GMT+04:30)Asia, Kabul
  • (GMT+05:00)Antarctica, Mawson
  • (GMT+05:00)Antarctica, Vostok
  • (GMT+05:00)Asia, Almaty
  • (GMT+05:00)Asia, Aqtau
  • (GMT+05:00)Asia, Aqtobe
  • (GMT+05:00)Asia, Ashgabat
  • (GMT+05:00)Asia, Atyrau
  • (GMT+05:00)Asia, Dushanbe
  • (GMT+05:00)Asia, Karachi
  • (GMT+05:00)Asia, Oral
  • (GMT+05:00)Asia, Qostanay
  • (GMT+05:00)Asia, Qyzylorda
  • (GMT+05:00)Asia, Samarkand
  • (GMT+05:00)Asia, Tashkent
  • (GMT+05:00)Asia, Yekaterinburg
  • (GMT+05:00)Indian, Kerguelen
  • (GMT+05:00)Indian, Maldives
  • (GMT+05:30)Asia, Colombo
  • (GMT+05:30)Asia, Kolkata
  • (GMT+05:45)Asia, Kathmandu
  • (GMT+06:00)Asia, Bishkek
  • (GMT+06:00)Asia, Dhaka
  • (GMT+06:00)Asia, Omsk
  • (GMT+06:00)Asia, Thimphu
  • (GMT+06:00)Asia, Urumqi
  • (GMT+06:00)Indian, Chagos
  • (GMT+06:30)Asia, Yangon
  • (GMT+06:30)Indian, Cocos
  • (GMT+07:00)Antarctica, Davis
  • (GMT+07:00)Asia, Bangkok
  • (GMT+07:00)Asia, Barnaul
  • (GMT+07:00)Asia, Ho Chi Minh
  • (GMT+07:00)Asia, Hovd
  • (GMT+07:00)Asia, Jakarta
  • (GMT+07:00)Asia, Krasnoyarsk
  • (GMT+07:00)Asia, Novokuznetsk
  • (GMT+07:00)Asia, Novosibirsk
  • (GMT+07:00)Asia, Phnom Penh
  • (GMT+07:00)Asia, Pontianak
  • (GMT+07:00)Asia, Tomsk
  • (GMT+07:00)Asia, Vientiane
  • (GMT+07:00)Indian, Christmas
  • (GMT+08:00)Antarctica, Casey
  • (GMT+08:00)Asia, Brunei
  • (GMT+08:00)Asia, Hong Kong
  • (GMT+08:00)Asia, Irkutsk
  • (GMT+08:00)Asia, Kuala Lumpur
  • (GMT+08:00)Asia, Kuching
  • (GMT+08:00)Asia, Macau
  • (GMT+08:00)Asia, Makassar
  • (GMT+08:00)Asia, Manila
  • (GMT+08:00)Asia, Shanghai
  • (GMT+08:00)Asia, Singapore
  • (GMT+08:00)Asia, Taipei
  • (GMT+08:00)Asia, Ulaanbaatar
  • (GMT+08:00)Australia, Perth
  • (GMT+08:45)Australia, Eucla
  • (GMT+09:00)Asia, Chita
  • (GMT+09:00)Asia, Dili
  • (GMT+09:00)Asia, Jayapura
  • (GMT+09:00)Asia, Khandyga
  • (GMT+09:00)Asia, Pyongyang
  • (GMT+09:00)Asia, Seoul
  • (GMT+09:00)Asia, Tokyo
  • (GMT+09:00)Asia, Yakutsk
  • (GMT+09:00)Pacific, Palau
  • (GMT+09:30)Australia, Darwin
  • (GMT+10:00)Antarctica, DumontDUrville
  • (GMT+10:00)Asia, Ust-Nera
  • (GMT+10:00)Asia, Vladivostok
  • (GMT+10:00)Australia, Brisbane
  • (GMT+10:00)Australia, Lindeman
  • (GMT+10:00)Pacific, Chuuk
  • (GMT+10:00)Pacific, Guam
  • (GMT+10:00)Pacific, Port Moresby
  • (GMT+10:00)Pacific, Saipan
  • (GMT+10:30)Australia, Adelaide
  • (GMT+10:30)Australia, Broken Hill
  • (GMT+11:00)Antarctica, Macquarie
  • (GMT+11:00)Asia, Magadan
  • (GMT+11:00)Asia, Sakhalin
  • (GMT+11:00)Asia, Srednekolymsk
  • (GMT+11:00)Australia, Hobart
  • (GMT+11:00)Australia, Lord Howe
  • (GMT+11:00)Australia, Melbourne
  • (GMT+11:00)Australia, Sydney
  • (GMT+11:00)Pacific, Bougainville
  • (GMT+11:00)Pacific, Efate
  • (GMT+11:00)Pacific, Guadalcanal
  • (GMT+11:00)Pacific, Kosrae
  • (GMT+11:00)Pacific, Noumea
  • (GMT+11:00)Pacific, Pohnpei
  • (GMT+12:00)Asia, Anadyr
  • (GMT+12:00)Asia, Kamchatka
  • (GMT+12:00)Pacific, Fiji
  • (GMT+12:00)Pacific, Funafuti
  • (GMT+12:00)Pacific, Kwajalein
  • (GMT+12:00)Pacific, Majuro
  • (GMT+12:00)Pacific, Nauru
  • (GMT+12:00)Pacific, Norfolk
  • (GMT+12:00)Pacific, Tarawa
  • (GMT+12:00)Pacific, Wake
  • (GMT+12:00)Pacific, Wallis
  • (GMT+13:00)Antarctica, McMurdo
  • (GMT+13:00)Pacific, Apia
  • (GMT+13:00)Pacific, Auckland
  • (GMT+13:00)Pacific, Fakaofo
  • (GMT+13:00)Pacific, Kanton
  • (GMT+13:00)Pacific, Tongatapu
  • (GMT+13:45)Pacific, Chatham
  • (GMT+14:00)Pacific, Kiritimati

Suggestions

Your search did not return any results.

    Creating genuine, human connections with customers and employees remains top of every organisation’s wish list in 2024.But with the acceleration of new technologies like AI, customers that increasingly stay silent when things go wrong, and a frontline workforce largely unequipped to deliver the experiences that drive spend and loyalty, it’s never been harder to get right.Join us as we dive deep into the trends shaping how customers and employees feel about the companies they buy from and work for, based on our annual research with more than 60,000 people around the world.

    What you’ll learn

    • How to build an AI strategy that supports, not replaces, human connection
    • Strategies to support and engage your frontline employees to deliver better customer experiences
    • How to understand the end-to-end omnichannel customer journey to identify and resolve friction
    • New ways to understand how people feel using structured and unstructured 
    Agenda

    REGISTRATION | BREAKFAST

    Welcome & Introduction 

    The Trends Shaping XM in 2024 
    Dive into the trends shaping customer and employee experience, based on our annual research of more than 60,000 people in 26 countries. We’ll explore consumer and employee attitudes to AI, uncover the biggest gaps in the customer journey, and provide new strategies to better understand, and connect with the customers and employees you serve. 

    AI and XM — What’s Next?
    Get a first look at how AI is reshaping how companies connect with customers and employees on the XM Platform™.

    Interactive Workshop

    LUNCH & NETWORKING

    Add to Calendar 2024/05/13 10:00:00 2024/05/13 15:00:00 Europe/Brussels Decoding the trends shaping Experience Management (XM) in 2024 Creating genuine, human connections with customers and employees remains top of every organisation’s wish list in 2024.But with the acceleration of new technologies like AI, customers that increasingly stay silent when things go wrong, and a frontline workforce largely unequipped to deliver the experiences that drive spend and loyalty, it’s never been harder to get right.Join us as we dive deep into the trends shaping how customers and employees feel about the companies they buy from and work for, based on our annual research with more than 60,000 people around the world.

    What you’ll learn
    • How to build an AI strategy that supports, not replaces, human connection
    • Strategies to support and engage your frontline employees to deliver better customer experiences
    • How to understand the end-to-end omnichannel customer journey to identify and resolve friction
    • New ways to understand how people feel using structured and unstructured 
    Agenda

    REGISTRATION | BREAKFAST

    Welcome & Introduction 

    The Trends Shaping XM in 2024 
    Dive into the trends shaping customer and employee experience, based on our annual research of more than 60,000 people in 26 countries. We’ll explore consumer and employee attitudes to AI, uncover the biggest gaps in the customer journey, and provide new strategies to better understand, and connect with the customers and employees you serve. 

    AI and XM — What’s Next?
    Get a first look at how AI is reshaping how companies connect with customers and employees on the XM Platform™.

    Interactive Workshop

    LUNCH & NETWORKING

    ATOMIUM, Place de l'Atomium 1 - Atomiumplein 1. 1020 Brussels, Belgium false MM/DD/YYYY 1440 OPAQUE aafiBVKNczcJEUNkLmkN34551
    location_on

    ATOMIUM, Place de l'Atomium 1 - Atomiumplein 1. 1020 Brussels, Belgium

    person

    Qualtrics Team, success@qualtrics.com