Tuesday, January 14, 1:00pm - 1:45pm (EST)
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Since partnering with Zipline in 2019, Warby Parker has scaled from 120 to 270+ locations. Melissa Wong, CEO of Zipline, and Sasha Ludwig-Siegel, Director of Retail & CX Communications and Training at Warby Parker, will share how effective internal communication has fueled operational success and enhanced the customer experience.
Location: Level 1, Expo Stage 1