Thursday, May 23, 6:30pm - Friday, May 24, 2:00am (EDT)
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8.30am | Registration & Networking Breakfast
9am - 12pm | Mastering CX Excellence: Leveraging data, tech and insight for business impactThis session is tailored for professionals eager to mature their company's customer experience (CX) programs by harnessing the power of omnichannel insights, advanced AI technologies, and taking action to drive value. As businesses strive to stay competitive in a rapidly evolving market, this masterclass offers a deep dive into the strategies and tools required to transform customer interactions into impactful experiences that drive loyalty and growth.
12pm - 1pm | Networking Lunch
1pm - 4pm | Building your XM business case
The continued success of your experience programs relies on demonstrating the organisational value created by these investments. But here’s the catch: even if your employees and customers are happier as a result of your work, it can be difficult to effectively quantify or communicate the enormous ROI of experience management.
Now’s the time to change all that. During this highly-interactive masterclass crafted by experts from the Qualtrics XM Institute, you will discover how to construct your business case for experience management.8.30am | Registration & Networking Breakfast
9am - 12pm | Mastering CX Excellence: Leveraging data, tech and insight for business impactThis session is tailored for professionals eager to mature their company's customer experience (CX) programs by harnessing the power of omnichannel insights, advanced AI technologies, and taking action to drive value. As businesses strive to stay competitive in a rapidly evolving market, this masterclass offers a deep dive into the strategies and tools required to transform customer interactions into impactful experiences that drive loyalty and growth.
12pm - 1pm | Networking Lunch
1pm - 4pm | Building your XM business case
The continued success of your experience programs relies on demonstrating the organisational value created by these investments. But here’s the catch: even if your employees and customers are happier as a result of your work, it can be difficult to effectively quantify or communicate the enormous ROI of experience management.
Now’s the time to change all that. During this highly-interactive masterclass crafted by experts from the Qualtrics XM Institute, you will discover how to construct your business case for experience management. Level 4, Hilton Hotel Sydney, 488 George Street, Sydney NSW 2000 false MM/DD/YYYY 30 OPAQUE aafiBVKNczcJEUNkLmkN34551Level 4, Hilton Hotel Sydney, 488 George Street, Sydney NSW 2000
Qualtrics Team, success@qualtrics.com