Store Operations Lessons Learned From An Essential Retailer: How Big Lots Addressed COVID-19 Challenges

Please use the link below to access the webcast up to 15 minutes before the start time:
https://event.on24.com/wcc/r/2323617/E9A81E554B32166048C911D71ED91F44

Employee and consumer safety are of the highest priority for essential retailers that have been operating stores during the pandemic. Their approaches and lessons learned have tremendous value to the retail industry at large.

Join this fireside chat to learn what one retailer, Big Lots, did to adjust and respond to COVID-19 related business challenges. The discussion will focus on how they’re leveraging frontline communications to rapidly adapt to changing field conditions. Speakers will also delve into ways retailers can best adapt in disruptive times, spotlighting the tools and processes that are essential to addressing changing business and consumers patterns.

Additional topics include how to:
- Leverage technology to effectively communicate with frontline associates during different stages of the current health crisis;
- Use peer-to-peer (P2P) communications to allow the real-time distribution of information to every store associate; and
- Comply with procedures to ensure the health and safety of customers and associates.