Qualtrics Employee Experience Masterclass

Agenda

8.30am  |  Registration & Networking Breakfast 

9am - 12pm |  Retaining employees in the Experience Economy: Mastering action on employee feedback

This interactive masterclass examines how positive employee experiences drive retention and outlines the role of feedback systems in growth. It covers practical methods for building reliable feedback channels, enhancing engagement, and transparency, and harnessing AI for data analysis and strategic planning. The discussion emphasizes creating ongoing feedback cultures, concluding with a summary and interactive Q&A for networking.

12pm - 1pm - Networking Lunch

1pm - 4pm |  Building your XM business case

The continued success of your experience programs relies on demonstrating the organisational value created by these investments. But here’s the catch: even if your employees and customers are happier as a result of your work, it can be difficult to effectively quantify or communicate the enormous ROI of experience management.

Now’s the time to change all that. During this highly-interactive masterclass crafted by experts from the Qualtrics XM Institute, you will discover how to construct your business case for experience management.