CLIENT SERVICES MASTERMIND: How Can You Raise Your Agency’s Client Service Standards?

Wednesday, May 14, 6:00am - 7:00am (EDT)

Time shown in-04:00 America, New York

Are agencies losing the art of client service? Last year, Katie Pospischil, client services director at Publicis Pro, saw an opportunity to refine her team's client services standards.

“Client service is like running a Michelin star restaurant,” says Katie. “The client should feel like everything is seamless - their glasses filled before they realise they’re empty, the linens crisply ironed. But I felt like we were starting to slip. It was feeling less Michelin star and more Little Chef.”

In this session, Katie will be taking you through what she did to raise her team's client service standards, and how she embedded a culture of humanised, genuine connections with clients. If you’re looking to deepen client relationships and move beyond transactional interactions, this session is the one for you.

https://agencyhackers.zoom.us/meeting/register/EenCdAJXSpCc21SWml1-ew

86225689236

Add to Calendar 2025/05/14 11:00:00 2025/05/14 12:00:00 Europe/London CLIENT SERVICES MASTERMIND: How Can You Raise Your Agency’s Client Service Standards? Are agencies losing the art of client service? Last year, Katie Pospischil, client services director at Publicis Pro, saw an opportunity to refine her team's client services standards.

“Client service is like running a Michelin star restaurant,” says Katie. “The client should feel like everything is seamless - their glasses filled before they realise they’re empty, the linens crisply ironed. But I felt like we were starting to slip. It was feeling less Michelin star and more Little Chef.”

In this session, Katie will be taking you through what she did to raise her team's client service standards, and how she embedded a culture of humanised, genuine connections with clients. If you’re looking to deepen client relationships and move beyond transactional interactions, this session is the one for you.

https://agencyhackers.zoom.us/meeting/register/EenCdAJXSpCc21SWml1-ew

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