Optimizing government experience: How to design and deliver digital government

Tuesday, March 19, 9:30am - 3:00pm (EDT)

Time shown in-05:00 America, New York

Join Qualtrics for a half-day community session where you’ll hear from former and current government practitioners and Customer Experience (CX) leaders about what it takes to design and deliver digital-first government. Our speakers are at different maturity stages in their CX journey and will share their approach to building CX in government and prioritizing CX in their organizations. We’ll end with a hands-on training session on how to create a Customer Journey Map, so you learn:

How to think about your services from a customer’s point of view
How to map their experience and identify the moments that matter

Attendees will leave with a journey map template they can leverage in their own work!

Add to Calendar 2024/03/19 08:30:00 2024/03/19 14:00:00 America/Chicago Optimizing government experience: How to design and deliver digital government Join Qualtrics for a half-day community session where you’ll hear from former and current government practitioners and Customer Experience (CX) leaders about what it takes to design and deliver digital-first government. Our speakers are at different maturity stages in their CX journey and will share their approach to building CX in government and prioritizing CX in their organizations. We’ll end with a hands-on training session on how to create a Customer Journey Map, so you learn:

How to think about your services from a customer’s point of view
How to map their experience and identify the moments that matter

Attendees will leave with a journey map template they can leverage in their own work! 700 San Jacinto Street Austin, TX 78701 false MM/DD/YYYY 30 OPAQUE aafiBVKNczcJEUNkLmkN34551

700 San Jacinto Street Austin, TX 78701

Qualtrics Team, success@qualtrics.com

Link: