Thursday, February 22, 3:00am - 9:00am (EST)
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Creating genuine, human connections with customers and employees remains top of every organisation’s wish list in 2024.
But with the acceleration of new technologies like AI, customers that increasingly stay silent when things go wrong, and a frontline workforce largely unequipped to deliver the experiences that drive spend and loyalty, it’s never been harder to get right.
Join us as we dive deep into the trends shaping how customers and employees feel about the companies they buy from and work for, based on our annual research with more than 60,000 people around the world.
What you’ll learn
Spreespeicher Eventlocation, Stralauer Allee 2, 10245 Berlin, Deutschland
The Qualtrics Team, success@qualtrics.com