Qualtrics XM Institute Masterclass Milan: Advancing your Customer and Employee Experience Efforts

The success of your customer or employee experience programme relies on showing value to your board, c-suite or fellow leaders. But here’s the catch: even if your employees and customers are happier as a result of your work, most organisations aren’t set up to identify or share the enormous ROI of experience management.

Now’s the time to change all that. During this highly-interactive masterclass led by experts from the Qualtrics XM Institute, you’ll discover how to make the business case to your organisation about the value of your XM programme.

Led by Moira Dorsey of the Qualtrics XM Institute, this intimate, in-person masterclass will enable you to:

• Learn how to define and communicate the value of CX and EX
• Develop personalised action plans during guided interactive exercises
• Interact with other XM professionals and XM Institute faculty