Tuesday, March 4, 11:10am - 11:40am (EST)
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Economic shifts, rising consumer expectations, and advances in AI technology are leading healthcare leaders to rethink their contact center strategy. The contact center is now the critical hub of the digital front door and the ideal proving ground for automation technology.
How can these traditional cost centers shift to value drivers? How can AI and upskilling turn contact center agents into care team members, driving outcomes for the business and the patient?
Our panel brings together leaders working to answer those questions in their health systems.Learning points:
The roadmap and key strategies that helped health systems transform their contact centers.
How do contact centers impact the patient journey today, and how must they change?
Considerations and requirements for deploying patient-facing AI responsibly.
Economic shifts, rising consumer expectations, and advances in AI technology are leading healthcare leaders to rethink their contact center strategy. The contact center is now the critical hub of the digital front door and the ideal proving ground for automation technology.
How can these traditional cost centers shift to value drivers? How can AI and upskilling turn contact center agents into care team members, driving outcomes for the business and the patient?
Our panel brings together leaders working to answer those questions in their health systems.Learning points:
The roadmap and key strategies that helped health systems transform their contact centers.
How do contact centers impact the patient journey today, and how must they change?
Considerations and requirements for deploying patient-facing AI responsibly.
Venetian Expo, Level 2, Hall A 3872
Chelsea Junget, chelsea.junget@talkdesk.com