Modern Retail Operations: Delivering Connected Customer & Employee Experiences

Please use the following link to access the session up to 15 minutes prior to the event start time: https://event.on24.com/wcc/r/4796468/5F765A70BCC4EBA790E4493463B5B804

Today's consumers expect natural, seamless, and personalized experiences across every touch point. To meet these expectations and thrive in a competitive landscape, retailers need to embrace modern solutions that empower both customers and employees. Join Retail TouchPoints and UJET for a webinar exploring how AI-powered customer engagement technology can transform retail operations and elevate the customer experience.  We’ll cover: 

• Empowering the modern retail workforce:Explore strategies for equipping retail and customer service agents with the tools and information they need to deliver exceptional experiences, including streamlined workflows, real-time data access and integrated communication channels. 
• Leveraging AI for operational efficiency and customer satisfaction: Discover how you can use AI to automate routine tasks, personalize customer interactions and provide proactive support so agents can focus on building relationships and resolving complex issues. 
• Modernizing the retail experience with smart devices: Learn how to leverage the capabilities of smartphones and other connected devices to enhance the customer journey across various touch points. From gathering real-time customer data to providing personalized support and facilitating seamless transitions between channels, explore strategies for creating a truly connected and modern retail experience.