The Top Customer Insights to Help Unify Your Omnichannel Retail CX Strategy

Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/4285762/B325897CBDCFADA8798D2C59AABEFBEA 

The modern customer craves personalization. One way to achieve this is through providing connected retail journeys for a seamless omnichannel customer experience.  
 
However, do you know what factors are most likely to cause poor in-store experiences? Which generations are most likely to complain on social media or to a staff member in the event of a poor experience? What percentage of customers want to be able to access human services online from the comfort of their own homes, and what percentage want to be able to engage digitally and in-person? 
 
We’ll answer all these questions and more, while sharing best practices of how other leading retailers are using Retail Choreography strategies to: 
 

• Acquire more customers
• Increase sales, loyalty and advocacy
• Improve business productivity