Unified CX Strategy: Bridging the Gaps in Enterprise Customer Interactions

As customer expectations continue to evolve, so does the complexity of managing multiple interaction points across an enterprise. From contact centers to digital channels, the convergence of customer touchpoints demands a strategic, cohesive approach that spans people, processes, technology, and overall CX strategy. In this session, Justin Robbins, a seasoned CX expert with over two decades of industry experience, will guide customer experience leaders and IT professionals through the critical steps of building an enterprise-wide customer interaction strategy.