Revolutionizing Healthcare: Vizient & Qualtrics' Predictive Experience Metrics

Vizient, Inc. the nation’s largest healthcare performance improvement company, and Qualtrics, the leader and creator of the experience management category, announced an innovative strategic partnership to employ experience metrics to transform the way healthcare organizations measure and improve performance. The partnership will help organizations more deeply understand relationships between quality, safety, and patient experiences.This collaboration will move beyond traditional siloed measurement, combining key metrics and benchmarks Vizient and Qualtrics measure in order to drive meaningful improvements in patient outcomes and operational efficiency.

In this webinar, University of Utah Health, Memorial Hermann Health System, and Stanford Health Care—leaders in both clinical care and patient experience— will share the pilot analysis for this groundbreaking initiative. The results of an initial analysis, which were also presented at the Vizient Connections Summit, linked patient experience metrics such as clearer medical provider communication to important clinical outcomes, like emergency room visits, complications, and readmissions. Executives from each organization will share reflections on the partnership, the initial findings, and the future of the work. Please join us to learn more and share your perspective!