Future Stores Miami Zipline Keynote

Lush’s secret recipe for an unforgettable store experience

Lush North America has been creating fresh and handmade cosmetics for the past 20 years - keeping customers’ bathtubs and showers a little more magical through their more than 260 retail shops across Canada and the US. As an employer, Lush is known for its “fun and funky” store atmosphere where individualism is encouraged and team members can grow fulfilling careers in an entrepreneurial way. The result is an unforgettable and immersive store experience that keeps customers coming back again and again.

In this session, our speakers will share:

Lush’s philosophy on employee engagement and empowerment

How better communication helps Lush stores grow sales, build community, and drive associate retention

The strategies Lush uses to ensure their shop employees are properly trained to interact with customers in an authentic way