QUALTRICS MASTERCLASS: CX-EX JOURNEY MAPPING // DUBLIN

Join this live CX-EX Journey Mapping Masterclass, coming to you in Dublin, to learn how to build a culture that enables employees to deliver incredible customer experiences.

In this workshop, we’ll explore how you build meaningful links between employees and customers using journey mapping. And you’ll leave with a way forward to building a culture that enables employees to deliver incredible customer experiences (and want to stick around a long time to do it).

During this interactive workshop, we’ll cover:

• Building employee and customer user personas
• Creating employee and customer journey maps
• Identifying the moments that matter and intersection points
• Using journey mapping to design new experiences
• Showing the ROI of connecting employees and customers
• Using design thinking principles to influence both revenue and cost to serve

Agenda:
9.30AM – 10.00AM – Registration / Networking Breakfast
10.00AM – 10.45AM – Getting started with Journey Mapping
10.45AM – 11.00AM – Coffee break
11.00AM – 1.30PM – Journey Mapping Workshop
1.30PM – 2.30PM – Networking Lunch 

Location:
The Dean Dublin, 33 Harcourt St, Saint Kevin’s, Dublin 2, Ireland

Cost:
Complimentary