New Benchmark Study Reveals Key Capabilities of Retail Leaders

Please use the following link to access the session up to 15 minutes prior to the event start time:
https://event.on24.com/wcc/r/4220706/293337B9F0EA99A152AC92E51E070CFD

What makes a retailer a true leader in the field? A new Benchmark Study from Manhattan of 124 retailers across 11 verticals, conducted using a Unified Commerce Assessment Framework that spans 286 customer experience capabilities, reveals exactly how leaders deliver on convenience and customer empowerment across four pillars:

• Search and discovery;
• Cart and checkout;
• Promising and fulfillment; and
• Service and support.

Attendees of this Retail TouchPoints webinar will learn how the key Benchmark results tie into efforts to improve their own retail operations. For example, while 57% of leaders allow shoppers to cancel or modify orders post-purchase, only 25% of non-leaders offer this capability. The same starkly different percentages are seen in retailers’ ability to offer a mixed delivery option (e.g. home and in-store delivery). Attendees also will learn about how tech solutions, including advanced solutions and a unified commerce platform, can fuel their companies’ move into the ranks of retail leaders.